Accounting systems
Development and support of applied software for accounting of service recipients, applications and payments.
Systems for the social sector
IT for employment, social protection and insurance services — solutions with mass user bases and extensive branch networks.
What we do
User support
Technical support of systems with an extensive network of regional and local units.
Process automation
Routes for processing requests, applications and decisions with deadline and status control.
Modernisation
Updating systems for new social programs and regulatory requirements.
38 public procurements in this sector
Confirmed in Prozorro
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experience
Scenarios from our practice
Anonymised examples: what held the customer back, what we changed and the outcome. We do not tie them to specific clients due to NDA.
Load kept growing
Problem
The accounting system couldn't handle the mass flow of users, causing delays.
What we did
Modernised the system for high load with process optimisation.
Result
The system handles peak loads and delays disappeared.
Applications processed by hand
Problem
Accounting of recipients and applications was manual and errors were frequent.
What we did
Automated accounting of recipients and payments and enabled online applications with identification via Diia.Signature.
Result
Applications arrive online via Diia, processing sped up and there are fewer errors.
Users without support
Problem
Users had no convenient support channel and requests got lost.
What we did
Set up user support and continuous system maintenance.
Result
Requests are organised and the system runs steadily.
Let’s discuss the task
Describe the task, processes and constraints — we’ll propose an approach. Need technical support?
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